My immediate supervisor treats me with respect. By Klaus Christandl (General Manager)

Respect:
Respect is the objective, unbiased consideration and regard for the rights, alues, beliefs and property of all people

Self-Respect
Self-Respect is Self-esteem or self-worth is a person's self-image at an motional level; circumventing reason and logic

Self Awareness
There are four elements of emotional intelligence. Self-awareness is the first of these. Self-awareness is about your own understanding of your personal thoughts and feelings about yourself. It is about having a deep understanding of one’s strengths, limitations, values and motivations.

Here are a couple of key points:
People with strong self-awareness are neither overly critical nor unrealistically hopeful. They simply see themselves practically. They are honest—with themselves and with others. They recognize how their feelings may affect their own personal behavior.

They recognize how their feelings may affect the behavior of others, as well as their job performance.
A strong sense of self-awareness can result in a strong sense of self-confidence.

Those with a sense of self-awareness are capable of seeing what they do well and what they don’t do well. When they don’t do well, individuals with strong self-awareness are not intimidated by asking others for the help they need.

Self-awareness is not a state of being. Rather, we all attain various levels of self-awareness. Our task should be one of becoming increasingly aware of our self and its affect on us and others.

Self Management
From self-awareness flows self-management. Self-management is about how you choose to respond to your emotions and manage your behaviors. It’s about the actions and choices you make. Self-management is like an inner Conversation that keeps us from becoming the prisoner of our emotions.

How do you demonstrate effective self-management?
Through self-control, by keeping disruptive emotions and impulses under control.

Accepting responsibility for choosing your own emotional responses – no one “made” you do it!
By learning to appropriately interpret events. Learn to challenge your own perspectives and assumptions about a situation before reacting to that situation.

Be aware of and learn how to manage your reaction to your emotional triggers. Learn to recognize the signs of emotional hijacking before you lose control.

Some of the personal benefits of a heightened ability to self-manage include: trustworthiness, adaptability, flexibility, better relationships with family, friends and associates, optimism in more situations, and heightened self-confidence.

Some of the business benefits of enhancing our ability to self-manage include: an environment of trust and fairness, fewer arguments, politics, and infighting, better relationships with each other and our guests, flexibility to adjust to changing environmental pressures.


Respect
• CUSTOMERS
• ENVIRONMENTS
• COLLEAGUES
• TIME
• PROPERTY HARDWARE

Treasure Hunt Exersice
In order to confirm the understanding of respecting the above 5 areas the Middle Management group was broken down to 6 groups to make observations, take photos and take notes to elaborate the respect of the 5 areas. The groups visited different places around the hotel using the treasure hunt exersice as shown hereunder

•TREASURE HUNT: (Tools: Basket / digital camera) – 45 minutes in 6 groups of 5 persons
Respect for:
–1. CUSTOMERS: Privacy of guests: Observation of how we can enhance the respect for the privacy of our guests
–2. ENVIRONMENT: PICTURE
•Take at least two pictures that show something that is in dis-respect to the environment
–3. COLLEAGUES: PICTURE OF SITUATIONAL OBSERVATION
•How do colleagues show respect for each other
–4. TIME: The value of time: Discuss about a situation when colleagues did NOT respect the value of time and were unproductive and wasting company time.
–5. Property hardware: PICTURE
•Take at least 2 pictures of damage

Customers:
• It is about being profoundly in touch with and showing respect for who your customers really are and giving them the emotional experience they really want.
– Mark Gobe, Author: Emotional branding














Environment
• There is not a time that you walk through the street, when if you employed your senses you would not learn something worthwhile.
– Henry Ward Beecher, Congregationalist














Colleagues
• You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
– Dale Carnegie, Pioneer in public speaking and personality development
• You can buy people’s time, you can buy their physical presence at a given place; you can even buy a measured number of muscular motions per hour. But you can not buy enthusiasm…you can not buy loyalty…. You can not buy the devotion of their hearts. This you must earn.
– larence Francis
• If we take people as we find them, we may make them worse, but if we treat them as though they are what they should be, we help them to become what they are capable of becoming.
– Johann Wolfgang von Goethe, German poet, dramatist, novelist and scientist

Time •
You can’t do anything about the length of your life, but you can do something about the width and depth.
– Evan Esar












Colleagues & Customers
• When dealing with people, remember that you are not dealing with creatures of logic, but creatures of emotions.
– Dale Carnegie, Pioneer in public speaking and personality development