My immediate supervisor really cares about me. By Mohamed Balkemy (Director of Engineering) and Rainer Meurer (Executive Chef)

What is caring?
Feelings of worth can flourish only in an atmosphere where individual differences are appreciated, mistakes are tolerated, communication is open, and rules are flexible -- the kind of atmosphere that is found in a nurturing family.- Virginia Satir

•v., cared, car·ing, cares.
•v.intr.
•To be concerned or interested.
•To provide needed assistance or watchful supervision.
•To object or mind.
–To have a liking or attachment.
–To have a wish; be inclined.

INDEX
•Supervisor Duties
•Supervisor Credo
•Emotional Intelligence
•Emotional Bank Accounts
•Conclusions & Final Words

What does a supervisor do?
Orchestrating = Helps
Controlling = Shares
Direction = Cares



How can we perform better duties as a supervisor?
Stress Management
•Identifying the sources of your stress
•Living a more balanced life
•Accepting support from others
•Developing coping skills for stress relief
•Organizing and simplifying your life
•Nurturing yourself

Time Management
•Time management includes tools or techniques for planning and scheduling time, usually with the aim to increase the effectiveness and/or efficiency of personal and corporate time use

Team Building
Team building refers to the process of establishing and developing a greater sense of collaboration and trust between team members. “I am only as good as my team is.”

Supervisor Credo
•If employees are continually criticized, they learn to avoid the responsibilities that they might be criticized for doing.
•If employees are treated with disrespect, they find little reason to respect their product or service.
•If employees are treated like children, they learn to act like children.
•If employees are ridiculed or ignored when they suggest new ideas, they learn to avoid creativity.
•If employees are not praised for their efforts or accomplishments, they learn that there is little sense in trying harder or making an extra effort.
•If employees are encouraged and treated with respect, they become inspired to reach their potential.
•If employees are praised and recognized for their accomplishments, they strive even harder to excel in their efforts.
•If employees are treated in an honest and fair manner, they respond by giving the organization an honest and fair day of work.
•If employees are challenged and given the opportunity to use their skills to the fullest, they feel fulfilled and committed to the work they do.
•If employees are seen and treated as mature, responsible adults, they will behave as mature, responsible adults.
•If employees are to succeed, it is the level of support, encouragement, and concern they receive from their supervisor that will determine their chances for it…for the success of the employee is a direct reflection of the success of the supervisor


Emotional Intelligence
Emotional Intelligence, also called EI and often measured as an Emotional Intelligence Quotient or EQ, describes an ability, capacity, or skill to perceive, assess, and manage the emotions of one's self, of others, and of groups. However, being a relatively new area, the definition of emotional intelligence is still in a state of flux. Some, such as John D. Mayer (2005a) prefer to distinguish emotional knowledge from emotional intelligence. The four key points of EI are:
•The capacity to accurately perceive emotions.
•The capacity to use emotions to facilitate thinking.
•The capacity to understand emotional meanings.
•The capacity to manage emotions.


Emotional Bank Accounts
Stephen Covey (The Seven Habits of Highly Effective People) uses the metaphor of Emotional Bank Account to describe "the amount of trust that’s been built up in a relationship" (p. 188). Trust is needed for a relationship to thrive. Without trust, we may manage to accommodate and endure another person, however, it cannot be mutually satisfying in the long run.
It is easy to take another person, a spouse or friend, a colleague or anyone we deal with, for granted. Yet, the level of good will that exists in the relationship determines the well-being and ease we feel. It provides the foundation we can build on.

Deposits:
Honesty, walking the talk, support, coaching, feedback. Thanking and providing Recognition. Doing something special and helping them to achieve their Human Truths.

Withdrawals:
Lying, stealing, cheating, not following own words. Not managing emotions effectively, shouting and yelling. Making snap judgments without considering their thoughts, feelings or opinions. Finger pointing and blaming. Keeping them from achieving their Human Truths.


The Human Truths (Reminder)
•We need to be understood
•We want to belong
•We long to feel special
•We crave a little more control over our lives
•We dream of reaching our potential


Conclusions & Final Words
He is honest, leads by example, supports, coaches and gives feedback. Thanks and provides Recognition. Does something special and helps me to achieve the Human Truths.

Taking care of the Emotional Bank Accounts with our Associates and carrying with empathy, will increase our Team Effectiveness and help us reach the potential as a Team but also as a Person.

We are evaluated for what we achieve but we only can accomplish those goals with the help of our teams, and we will be only as effective as our weakest link is. Carrying, knowing better our Associates can and will make the difference to our goal of a Warm, Comforting and Connections, Sheraton Miramar.

and More

Caring is knowing, Feeling, and acting in the interests of others. (Forcey)

To care for another person is to help him/her grow and actualize him/herself. (Milton Meyeroff)

To be concerned about and to facilitate the growth and actualization of other people, the planet, and even oneself. (Harriet Heath)

Why is it important?
If you want your business to succeed, you must let love enter your workplace. Flustered? Don’t worry—we’re not setting you up for a lawsuit. All we’re suggesting is that you show your employees that you care about them.
( expert Joanna Brandi.)

How to Care?
To be able to know how you care for some one, you have first to identify the type of your relation with him.
In our business we have two types of relation
1- professional relation
2- personal relation


Professional Relation
7 steps help you to care about new associate
1- Introduce the Staff Finders employees to their co-workers and
supervisors by name
2- Let them know when breaks are to be taken
3- Show them where the washrooms and lunch rooms are located
4- Clearly advise them about departmental policy
5- Ensure that they have the proper tools and work area to do what’s
expected of them
6- Orient them to your needs and expectations – Let the employee know what your department’s standards are regarding the quantity and quality of work you expect
7- Give Feedback...advise them when your expectations are not being met and especially when they are being exceeded


To show caring for your associates
•Catch them doing something right
•Search for their talents
•Listening to them with respect whatever they are saying
•Encourage them to give new ideas and try to adopt at least one


Personal Relation
Wear Your Heart on Your Sleeve(Rama Ramaswami)