I trust my Immediate supervisor. By Ashraf Ramadan (Director of Guest Services) and Hanan Mustafa (Training Manager)

• In a business world where success depends on quality human capital , the coin of realm is TRUST , trust is the key to keeping and motivating those high performance employees who makes a company competitive

Definition of Trust
Webster defines Trust as
“ Firm reliance in the honesty dependability , strength or character of someone “

A Better Orgazational Definition
• Trust is my faith in your ability or word in some specific areas
And includes the degree to which I believe you will look out for my best interests in a specific area

Consequences of lack of trust
• A lack of commitments
• Lower employee satisfaction
• A lack of open communication
• Empty words and unrealistic image

How to encourage trust in a team
• Ask for input and put it o use
• Do what you say You’ll DO !!
• Delegate effectively

How do you develop trust in your workplace
• Covey trust in your team , eliminate checkpoints .
• Explain your decisions
• Spend planned time with others
• Investigate all associates issues , complaints etc…
• Maintain high standards of personal integrity and decency .
• Draft a credo that articulates your beliefs , values and principles .
• Make ethical choices and think about the short and long term consequences of a decision.
• Maintain your standards under pressure , don’t give or cut corners no matters how easy it may be .
• When ethical issues are brought to your attention , respond to them in a serious manner and encourage others to question practices they don’t support .
• Model Starwood code of business conduct and ensure the same for others .
• Always look for win\win solutions
• Promote fairness through your actions.

Trust and Productivity
We believe on working together with trust will lead to improve our performance.
So you can help the others to:-

Prepare themselves for new responsibilities (leadership skills).

overcome personal obstacles ( fear of public speaking )

Reach their full potential through continuous learning (how to Use computer technology).

Achieve new skills and competencies to become more Effective (communication skills).

Clarify and work toward performance goals (to set realistic Goals).
Increasing job satisfaction and employee motivation.

More effective use of organizational resources.

The impact of Trust on how to lead a team

What is a team? A team is a small number of individuals with complementary skills committed to a common purpose, common performance goals and an approach for which they hold themselves collectively accountable.

Team Work Requirements
Combination of knowledge, expertise and perspective that can not be found in a single individual.
Individual to be highly interdependent to get their work done and achieve a common goal.

Characteristics of productive teams:
• The team culture engenders trust, sharing, spontaneity, and risk taking.
• Members participate in setting specific, realistic goals.
• They agree with the goals and are committed to them.
• Intra-team competitiveness is managed.
• All members feel empowered.
• Decision making is by consensus, rather, than majority vote when Appropriate.
• Communication includes all members, and a range of opinions is encouraged.
• The team works constantly on improving its interactions as well as its performance.
• Creating trust skills within a Team

Observations
It is one of the tools which allow you to enhance your ability to offer relevant information in a timely fashion.

By observing the person’s behavior both formally and informally, (but don’t make judgments or assumptions) you will be able to discuss the situation with other to get their perspectives and then his trusts.

Active listening
Active listening encourages communication and puts other people at ease. Active listening also clarifies what’s been said. As an active listener, do the following:
• Maintain eye contact.
• Smile to put the other person at ease.
• Avoid any thing that will distract your attention.
• Don’t interrupt the other person to ask questions to clarify and to encourage him/her to continue.
• Wait until after she has finished talking to plan your responses.

Asking questions
Asking questions is a valuable tool for understanding the other person and determining his or her perspective.

Open questions:
Explore alternatives.

Uncover attitudes or needs.
Establish priorities and allow elaboration.

Closed questions
Focus the response.
Confirm what the other person has said.

Whenever you want to find out more about the other person's feelings, use open questions.

Advocacy:
Building trust will be most successful if you use both inquiry and advocacy in your communications.

• Over-reliance on inquiry can result in the participants’ withholding important information and positions. (Conversely)
• If you emphasize advocacy too heavily, you create a controlling atmosphere that can undermine the trust.

It is important to advocate your opinions in a clear way by :

• Describe the individual's situation.
• State your opinion
• Encourage the other person to provide his or perspective.

Building Agreement:
The agreements are the foundation of trust. You build agreements in the beginning as you commit to working together.

Tips for developing Trust skills
Ask a lot of open questions.
Listen more than you talk.
Act as good role model.
Don't share confidential information.
Try not to solve other people's problems.
Don't pray into an individual's personal life.
Don't use your own performance as yardstick to measure other.