My immediate supervisor is an effective listener. By Yasser Sharkawy (Director of Human Resources) and Abdel-Azia Ahmed (Director of Housekeeping)

Find another’s Voice
•“Few of us can do great things, but all of us can do small things with great love”
Mother Teresa

•Communication is without question the most important skill in life. There are basically 4 modes of communication:
Reading,Writing,speaking and Listening.
People spend ¾ of their life doing those 4things . Listening alone representing 40-50% of our communication time.
Q: Do we really know how to Listen???????

Why we need to Listen Effectively

•Good Communication skills are essential for any successful Career.
•Radically improve the relationship with the people around me.
•Conflictive relationships can become productive.
•Saving Time ,Energy, and Resources.
• To Identify Pain / Problems.
•To find Solutions.

Listen to the VOICES of people
•“I’m stuck, in a rut” .
•“No one really values or appreciates me”.
•“My boss doesn't have a clue of all I’m capable of”.
•“I’m angry”. “I'm scared”.
•“I can’t afford to lose my job”.
•“I’m not making a difference”.
•“I’m stressed out ;everything’s urgent”.
•“I have no life. I burned out-exhausted”.
•“The pressure to produce is unbelievable simply don’t have the time or recourses to do it all”.

Am I a Good Or Poor Listener?
“The One who listens does the most work ,not the one who speaks”
Stephen R Covey

Poor Listener
•tends to "wool-gather" with slow speakers.
•subject is dry so tunes out speaker .
•distracted easily .
•takes intensive notes, but the more notes taken, the less value; has only one way to take notes .
•is over stimulated, tends to seek and enter into arguments .
•inexperienced in listening to difficult material; has usually sought light, recreational materials .
•shows no energy output .
•judges delivery -- tunes out .

Effective Listener
•thinks and mentally summarizes, weighs the evidence, listens between the lines to tones of voice and evidence
•finds what's in it for me
•fights distractions, sees past bad communication habits, knows how to concentrate
•has 2-3 ways to take notes and organize important information
•doesn't judge until comprehension is complete
•uses "heavier" materials to regularly exercise the mind
•holds eye contact and helps speaker along by showing an active body state
•judges content, skips over delivery errors

Effective Listening
1Listen carefully, actively to other people.
2Repeat/rephrase their position/objection.
–“Let me make sure I understand your position…you feel our CPMs are too high?”
3Get their agreement that you understand.
–“Is that correct?”
4Respond with a form of an “I understand” statement (vary your responses)
–“I understand…,”
– “Feel, felt, found.”


Types of Listening
•1- Ignoring .
•2- Pretend Listening.
•3- Selective Listening.
•4- Attentive Listening.
•5- Empathic Listening

Techniques for Improving Listening Skills.
•1- Give your full attention on the person who is speaking.
•2- Make sure your mind is focused, too.
•3- Let the speaker finish before you begin to talk.
•4-Let yourself finish listening before you begin to speak.
•5-Listen for main ideas.
•6-Ask questions. If you are not sure you understand what the speaker has said, just ask.
•7-Give feedback. Sit up straight and look directly at the speaker. Now and then,

REMEMBER
Time is on your side! Thoughts move about four times as fast as speech. With practice, while you are listening you will also be able to think about what you are hearing, really understand it, and give feedback to the speaker